Patient Experience
Everything that we do at Kaweah Health revolves around our patients. We aim to provide care in a comfortable and safe environment, all the while keeping in mind patient preference and delivering excellent care. Our team is on the road to providing better patient care through a new initiative at Kaweah Health.
One way we do this is through Kaweah Care, a district-wide initiative, introduced in 2009, that is designed to develop a culture of patient-centered excellence. Kaweah Care is the driving foundation for developing an always culture, one where engagement, ownership, and selflessness translate into better service for our patients and each other.
How We're Doing
Patients who are selected at random are now telling us how we're doing by taking a national survey about their recent hospital stay. The following questions are from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. These are our results from July 2019 - August 2019.
Hospital Consumer Assessment Of Healthcare Providers & Systems Survey Question
| Hospital Consumer Assessment Of Healthcare Providers & Systems Survey Question | Kaweah Health | California Average |
| Patients who reported that their nurses "Always" communicated well | 77% | 76% |
| Patients who reported that their doctors "Always" communicated well | 79% | 78% |
| Patients who reported that they "Always" received help as soon as they wanted. | 68% | 62% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | 59% | 62% |
| Patients who reported that their room and bathroom were "Always" clean. | 68% | 71% |
| Patients who reported that the area around their room was "Always" quiet at night. | 52% | 52% |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 91% | 85% |
| Patients who "Strongly Agree" they understood their care when they left the hospital | 47% | 48% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 77% | 69% |
| Patients who reported "YES", they would definitely recommend the hospital | 77% | 70% |
Contact Us
If you would like to speak to someone about a recent hospital stay, please contact our Patient Experience Department (559) 624-5151.
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